Refund & cancellation policy

Before we buy

You can cancel an order from your order page until any item in it has been bought from the seller. Everything you paid comes back to you.

An order must be paid within 24 hours of placing it. If it isn't, it is cancelled and any wallet money used on it goes back to your wallet. You can order again at that day's price.

When a seller changes the price or runs out

• If the price rises by up to 5%, we pay the difference.
• If it rises by more, or the item is sold out, we ask you first. You can pay the difference or cancel that item. A cancelled item is refunded in full.

After we buy

Once an item has been bought from the seller in China it can't be cancelled, because we have already paid for it. The shipping and delivery bill is charged on the real weight when the parcel arrives in Bangladesh.

Problems on delivery

If an item arrives damaged, wrong or missing, tell us within 48 hours of delivery with an unboxing photo or video: the parcel before you open it and the item as it came out. Without one we can't check the claim. We check it with the seller and our shipping partner and refund the item when the problem is confirmed.

How refunds are paid

• By default the money goes to your DoorDrop wallet as soon as we confirm it. The wallet pays part or all of your next order.
• If you prefer, ask us and we send it back to your bKash or Nagad number within 7 working days.

Questions

Contact us with your order code (it starts with MS-).