Privacy policy

What we collect

• The messages, links and photos you send us, and the name and account ID the messaging app shares with us.
• Delivery details you give us: the recipient’s name, phone number and address.
• Order details: the products, prices, quotes, weights and shipment status.
• Payment details you enter on your order page: bKash or Nagad, the sending number, the amount and the transaction ID (TrxID). We never see or store your PIN or card details.
• If you choose WhatsApp updates for a Messenger or Instagram order, the WhatsApp number you give us.

How we use it

• To answer you, check products, send quotes and take your order.
• To buy your items in Malaysia, ship them and deliver them.
• To confirm your payments against our bKash/Nagad statements.
• To send you updates about your order on the channel you used, or on WhatsApp if you asked us to.

We do not sell your data and we do not use it for advertising.

Automated replies

An automated assistant may answer your chat messages, working from our own price rules and order records. Your message text is processed by an AI service provider to draft these replies. A person on our team can take over the chat at any time. Just ask for a person.

Who else sees it

• Meta (WhatsApp, Messenger, Instagram) carries our messages, under Meta’s own privacy policy.
• The delivery courier in Bangladesh gets the recipient’s name, phone number and address.
• Our staff in Bangladesh and our buyer in Malaysia see the order details they need to do their part.
• Our hosting provider stores the data on our behalf.

How long we keep it

We keep order and payment records for as long as we need them for accounting and to handle returns or disputes. You can ask us to delete your chats and personal details at any time; see Delete my data.

Contact

Questions about your data: message us on the same WhatsApp, Messenger or Instagram account you ordered through.